Privacy Policy

1. Who We Are

FlyThru L.L.C. (Commercial License 12061/2019) is a home check-in service provider based in the State of Kuwait. We are the data controller for the personal information you provide when using our services or platforms. Contact us at info@flythru.net.

2. What Data We Collect

• Identity data: Full name, passport number, nationality, date of birth.
• Contact data: Phone number, email address, pickup address.
• Booking data: Flight details, booking reference, baggage information, seat preferences.
• Payment data: Payment method type and transaction reference (card details are processed securely by our payment provider and not stored by us).
• Usage data: How you interact with our website and platforms.

3. How We Use Your Data

• To confirm and process your booking.
• To verify your identity at pickup in accordance with DGCA security requirements.
• To share necessary information with Jazeera Airways to complete your check-in.
• To contact you regarding your booking, changes, or service updates.
• To comply with our legal and regulatory obligations under Kuwaiti law.
• To improve our services and platforms.

4. Who We Share Your Data With

• Jazeera Airways: Required to process your check-in and issue your boarding pass.
• DGCA and airport security authorities: As required by aviation law.
• Payment processors: To securely handle transactions.
• Law enforcement: If required by applicable law or court order.

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. Booking records are typically retained for a minimum of 3 years.

6. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at info@flythru.net. We will respond within a commercially reasonable timeframe.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We comply with Kuwaiti data protection law (Law No. 63 of 2015) and, where applicable, follow international standards including GDPR principles.

8. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our services after changes are published constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions, contact us at info@flythru.net.